Privacy Policy

Pros Club ("we", "our", "us") is the international trade network brand behind Pros Club, which runs joinprosclub.com, its member chat and app. This policy explains what information we collect, why, and what rights you have over it. It should be read together with our Terms of Service.

Information we collect

• Your phone number — used to create and log into your account via a one-time SMS code. It is your account identity and is never shown to other members; only your display name and photo are visible to them.
• Profile information — display name, home city/zone, and a photo (yours or an AI-generated avatar), shown to other members inside your groups.
• Messages and content you post — group chat messages, direct messages, event posts, and contact requests, stored so the chat and your history work.
• Location signals — the Pros Club zone/area you tell us you are in, used to power group matching and Lucy's introductions. If you tap “Use my precise location” instead of picking a zone, we also store the exact coordinates you shared, so Lucy can suggest people and events genuinely near you.
• Referral and activity data — your referral code, who invited you, points, level, and group memberships.
• Contact-sharing requests — if you ask another member for their WhatsApp number (or receive such a request), we store the request and, if approved, the shared number, so the feature works and can be audited if misused.
• Device and notification data — if you enable push notifications, we store the subscription needed to send them; you can turn this off any time in Settings.
• Basic website analytics (Google Analytics, Microsoft Clarity) — pages visited, device type, approximate location from IP. Not tied to your member identity.
• Security data — a bot-check (Cloudflare Turnstile) run at signup, and a signed session cookie that keeps you logged in.

How we use it

• To create your account, verify you own your phone number, and keep you logged in.
• To run the group chat, direct messages, events, referrals, and leaderboard.
• To power Lucy, our AI assistant, which uses your zone, interests, and profile details to suggest introductions to other members. Lucy runs on a third-party AI model (Anthropic Claude); your messages to Lucy are processed by that model to generate a reply.
• To send you the requested one-time login code by SMS, and — only if you enable it — push or WhatsApp notifications about your channels, events, or matches.
• To moderate the Service, investigate reports, and enforce our Terms.
• To improve the website (which pages work, which do not).

What we never do

• We never sell your phone number, messages, or any personal data.
• We never share your phone number with another member unless you explicitly approve a contact-sharing request.
• We never share member information with third-party marketers.
• We never send unsolicited promotional blasts.

Where your data lives and who processes it

• Supabase — our database, server-side only (your browser never talks to it directly).
• Twilio — delivers your one-time login code by SMS. Read Twilio's own terms for how it handles message delivery.
• Anthropic — processes messages you send to Lucy to generate a reply.
• Vercel and Cloudflare — hosting, CDN, and bot protection (Turnstile).
• Mailgun — transactional email, if you give us an email address.
• Google Analytics and Microsoft Clarity — anonymised website analytics.

Because our members and infrastructure are international, your data may be processed on servers outside United States and outside your home country. We require our processors to protect your data to a standard consistent with this policy.

How long we keep it

We keep your account and content for as long as your account is active, plus a reasonable period afterward to handle disputes, enforce our Terms, and meet legal obligations. When you ask us to delete your account, we delete or anonymise your personal data within 30 days, except information we must keep longer to comply with the law or resolve an active dispute or report.

Your rights

Wherever you live, you can ask us to: access the personal data we hold about you; correct it; delete it; or withdraw any consent you previously gave (for example, for push notifications). You can also object to a specific use of your data. WhatsApp us or email info@joinprosclub.com and we will act within 30 days. Note that deleting a message you sent may not remove it from other members' view of a shared group conversation, in the same way deleting a WhatsApp message does not un-send it to everyone.

Children

The Service is for people 18 and over — see our Terms of Service. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we delete it and remove the account.

Security

We restrict access to member data to what our systems need to run the Service, and your browser never talks to our database directly — every read and write goes through our own server. No method of storage or transmission is 100% secure; we cannot guarantee absolute security, but we work to protect your data using industry-standard practices.

Cookies

We use a minimal set of cookies: a signed session cookie so you stay logged in, and cookies strictly needed for analytics and bot protection. You can block non-essential cookies in your browser without breaking login.

Changes to this policy

We may update this policy as the Service changes. We will post the new version here and update the "Last updated" date; substantial changes will also be announced in the app.

Contact

Questions about this policy, or a request about your data? info@joinprosclub.com